Refund policy
Huck Harbor Returns & Refunds
At Huck Harbor, we stand behind the quality and craftsmanship of our dog collars and gear. If you need help with a return or refund, we’re happy to assist.
How Returns Work
All returns and refund requests are handled by email only.
To request a return, please email ben@huckharbor.com with:
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Your order number
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The item(s) you wish to return
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The reason for the return
We’ll reply with next steps and return instructions.
Return Eligibility
Returns are accepted within 30 days of delivery for items that are:
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Unused and unworn
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In original condition
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With original tags and packaging
Items returned outside this window or not in original condition may not be eligible for a refund.
Refunds
Once your return is received and inspected:
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Refunds are processed within 5–7 business days
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Refunds are issued to the original payment method
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You’ll receive a confirmation email once Completed
Original shipping costs are non-refundable.
Exchanges
If you need a different size or color, email us at ben@huckharbor.com with your order details. Exchanges are subject to availability.
Defective or Damaged Items
If your item arrives damaged or defective:
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Email us within 7 days of delivery
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Include your order number and a clear photo of the issue
We’ll replace the item or issue a refund at no additional cost.
Non-Returnable Items
The following items are final sale and not eligible for return:
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Personalized or engraved items
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Gift cards
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Items returned after 30 days
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a track-able shipping service.
Huck Harbor reserves the right to deny returns that do not meet the conditions outlined above.