Huck Harbor returns & Refund guidelines

At Huck Harbor, we stand behind the quality and craftsmanship of our dog collars and gear. If you need help with a return or refund, we’re happy to assist.

All returns and refund requests are handled by email only.

To request a return, please email ben@huckharbor.com with:

• Your order number 
• The item(s) you wish to return 
• The reason for the return

We’ll reply with next steps and return instructions.

Returns are accepted within 30 days of delivery for items that are:

• Unused and unworn 
• In original condition 
• With original tags and packaging

Items returned outside this window or not in original condition may not be eligible for a refund.

Once your return is received and inspected:

• Refunds are processed within 5–7 business days 
• Refunds are issued to the original payment method 
• You’ll receive a confirmation email once Completed

Original shipping costs are non-refundable.

If you need a different size or color, email us at ben@huckharbor.com with your order details. Exchanges are subject to availability.

If your item arrives damaged or defective:

• Email us within 7 days of delivery 
• Include your order number and a clear photo of the issue

We’ll replace the item or issue a refund at no additional cost.

The following items are final sale and not eligible for return:

• Personalized or engraved items 
• Gift cards 
• Items returned after 30 days
   

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a track-able shipping service.

 Huck Harbor reserves the right to deny returns that do not meet the conditions outlined above.